Refund policy

We want you to love your new furniture. If something isn't right, here's how returns and refunds work at Adirondack Yak.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original condition, and in the original packaging where possible. Some items may be subject to a restocking fee, especially large or freight-shipped furniture, which will be disclosed to you before your return is finalized.

To start a return, contact us at sales@adirondackyak.com with your order number and the reason for the return.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with your order number and photos of the damage. We'll arrange a replacement, repair, or refund at no additional cost to you.

Non-Returnable Items

Custom, made-to-order, and clearance/final sale items are not eligible for return unless they arrive damaged or defective. Any such exclusions will be noted on the product page at the time of purchase.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days, though it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order for the item you'd like instead.

Shipping Costs for Returns

Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. Given the size of much of our furniture, please contact us before shipping anything back so we can advise on the best and most affordable method.

Questions

If you have any questions about our refund policy, please reach out to us at sales@adirondackyak.com.